“Very pleased with the fireplace suite. We only a small room so didn't want a big suite which would over power the room. Reason for the 4 stars and not 5 is due to the manufacturer changing the log & stones features on the inside which did not look affective as the display in the fireplace showroom. We had to buy additional ones. The manufacturer hadn't told the fireplace store, so their display wasn't a true reflection on how the suite actually looked. The fireplace showroom were very apologetic and said they now needed to change all the displays in order to give other customers to how the suites would look with the new effect logs and stones.”
Hi Angela,
Thanks again for your order and for your review.
We are sorry for any inconvenience regarding the items received but thank you for letting our showroom team know. We're glad that you're pleased with the Imperium fire suite overall.
If we can offer any further advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Hi David,
Thank you for your review. We are sorry for any delay in the receipt of your order.
If you would be able to call 0161 376 4181 (option 2) for Dispatch or email dispatch@direct-fireplaces.com including your order number, our team would be happy to provide an update,
Kind regards,
Direct Stoves & Fireplaces
