“Delivery received 2 weeks later than advised. Fireplace left on front garden as driver was not allowed to lift it. No instruction on how to remove glass to insert logs”
Hi Elizabeth,
Thank you for your order and for your review.
We are sorry for any inconvenience relating to the delivery. We can see that the suite was arranged for shipping from our supplier. Once notified of the delay, our Dispatch team contacted them ASAP and made sure that this was expedited to prevent any further delay.
Regarding the delivery itself, and as per the delivery information on our website, the driver "will try to assist as best they can but can only stay at each property for a limited period. They cannot bring the goods inside your house and will leave the goods with you on the delivery pallet". This is due to the weight and size of many of our products.
We appreciate your feedback regarding the assembly instructions which we will be happy to pass on to the manufacturer.
If there is anything else that we can do to assist at this stage, please don't hesitate to let us know,
Kind regards,
Direct Stoves & Fireplaces
