“Just had this fitted, it looks great in the room and gives off lots of heat. I left a star off as the frame is slightly dented in places but overall I'm very pleased.”
Hi Diane,
Thanks for your review.
It's great to hear that you've been enjoying the fire now that it has been fitted, and we're sorry to hear of the slight issue with the frame upon receipt.
We generally recommend reporting issues ASAP upon receipt of goods. If this is something that still needs to be raised with the customer service team, please don't hesitate to get in touch and we'll see what we can do.
Kind regards,
Direct Stoves & Fireplaces
