“Fire is very nice very pleased with it but not sure it’s worth £1600. But I must say the haulage company that delivered it were completely useless. The guy bought it off the lorry on a forklift truck and left it at my front door, wouldn’t give me a lift in with it so it stood there for two days till I managed to get somebody to give me a lift. Just glad it wasn’t stolen [disgraceful.].”
Hi Brain,
Thanks for your order and for you review. We are sorry for any inconvenience relating to the delivery.
As per the delivery information on our website, "the drivers are contracted to deliver the item to your property and must use a pallet truck to lift/move the goods, which are normally quite heavy and can be up to 1mtr wide (occasionally larger). If they cannot operate the pallet truck safely due to gravel/stone drives, steps, or slopes as examples they will only be able to leave the item at the first available access point. They will try to assist as best they can but can only stay at each property for a limited period. They cannot bring the goods inside your house and will leave the goods with you on the delivery pallet".
Should you require any advice regarding delivery ahead of any future orders, our team would be happy to assist further,
Kind regards,
Direct Stoves & Fireplaces
