“Very poor customer service, fire place damaged spoke to them several days ago still awaiting resolution to my enquiry about what they are going to do about it.”
Hi Martin,
Thank you for your review.
We are sorry for any inconvenience and for the delayed response from our customer service team.
As our offices were closed over the bank holiday weekend, this meant a backlog of queries when they reopened on Tuesday this week. Please be assured that our customer service team is working to address any reported issues as quickly as possible - we can see that our team had acknowledged receipt of the images which you had kindly sent through on Friday 23/5.
We will be in touch regarding a means of resolution but should you need any other advice in the meantime, please don't hesitate to contact us via customerservice@direct-fireplaces.com,
Kind regards,
Direct Stoves & Fireplaces
Hi Linda,
Thanks again for your order and for your kind review.
It's great to hear that you're so impressed with your new Rydal fireplace. As you mention, this is a visually impactful stone surround and is fantastic for brightening a dark room.
If we can offer any further advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
