“Turned up in a larger box that was open so refused to eat unsealed food
The message was missing and no list of the 6 I had chosen
Really poor
Emailed them and never got a response”
“Purchased as a gift for my daughter who said they were very good. They certainly looked good but they were not the cheesecakes I selected. The packers obviously ignored the order or got the order wrong.”
“I received my order of cheesecake, firstly it was not the selection I ordered, secondly it was a messy delivery the cheesecake’s were on their side with the base scattered all over the box. The cheesecake was intact because they were had a plastic wrap.
I emailed the sales but got no reply or response to the email. No customer care or after sales care I will not be recommending this company to anyone.
Donna Lloyd”
“Wrong selection delivered, customer support said they contacted me which was a lie. Only cheesecake out of my selection which was any good was the Biscoff one.”
“Sadly no I won’t be recommending this company. Many issues! I received different products to those that had been ordered with no concern to rectify this. I paid for next day delivery and the product turned up over 24hrs later than it should have. The packaging that was clearly marked fragile had been bashed around, the cool packs were no longer doing their job no doubt because it had been in transit for so long, one of the cheesecakes was sideways. I had no desire to potentially get food poisoning from (no longer fresh) dairy products so after taking pictures, I’m afraid the products weren’t fit for consumption and so went in the bin. If there is a problem with the delivery delay it should have been taken up with the courier, it shouldn’t be down to me to not receive what I have paid for. The only offering was to get a refund once I returned the product. Very disappointing customer service.”
“Ordered 6 'choose your own' cheesecakes, did not receive 3 of the cheesecakes i choose. Sent a message to seller advising, whom said they had tried to contact me via phone, which they didnt as i did not provide a telephone number. Advised that the DPD delivery was crushed with DPD driver advising multiple boxes had been stacked on this, seller didnt even address this. Quality and taste poor and pretty tasteless. I would not recommend based on customer service, product quality and satisfaction and blatant lies.”
