“Quite disappointed with this . It burns my eyes and it’s quite greasy. It just sits on my skin and doesn’t seem to actually absorb in. Really disappointing as I love the texture of the azelaic acid cream, and I was looking for a replacement sunscreen for my usual Supergoop!”
“I really wanted to like this as I had heard multiple people rave about it. Unfortunately when I actually went in the sun, my face became extremely sore. It was red, dry, bumpy, itchy and raw. I stopped use immediately and it took me a few weeks to get my skin back to a healthy condition.”
Dear Robyn,Thank you so much for taking the time to provide us with your feedback on our SPF 50 Photodamage Defence Sunscreen. We truly appreciate hearing from our customers and learning about their experiences with our products.
Firstly, we would like to extend our sincere apologies for the discomfort and irritation you experienced after using our sunscreen. We understand how frustrating and concerning it must have been, especially considering the positive reviews you had heard from others.
We are happy to review any side effects our patients experience, we simply ask for images so we can get an accurate image of the occurrence.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
Again, we are truly sorry for the discomfort you experienced, and we would like to assure you that we take your feedback seriously.
We are always here to help
Take care
The team at Dermatica
