Hello Catie
Thank you for your feedback and I am sorry to hear you have not yet received this.
Your orders are dispatched via Royal Mail, which can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes Royal Mail experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. Please kindly let us know if you have not received it after this time, so we can continue to assist you further.
You can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
The team at Dermatica
“It's ok - it does feel nice on the skin in the evening if I have sore or irritated or dry spots. Tried it on my lips and actually felt like it dried them out, so best for skin.”
Hello there,
Thank you for getting in touch, and we thank you for trying out product.
Our balm is meant to be of a rather soft texture and only a small amount is required on very dry areas of skin.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
The team at Dermatica
