Thank you for taking the time to leave your feedback, it is helpful. It could be that this exfoliator is not suitable for your skin or that it hasn't been mixed with enough water. Please do consider visiting a professional Dermalogica skin therapist for a 1:1 consultation as we are confident that a therapist will be able to match your skin with a suitable exfoliator. Alternatively, visit our official website for an online chat with a therapist.