“Purchased as a birthday present with over a week to go until I needed it, although e-gift cards from other companies are normally delivered instantly to your email. After 3 days it hadn't arrived, customer service insisted it had been sent and unhelpfully suggested I check my junk folder (obviously already did that). It never arrived so I had to buy a different last minute present for the birthday, leaving me out of pocket. Customer service sent me the voucher code in the end, so next time I need to buy a product I can use it for that, but overall a poor service from a company whose products I love, very disappointing.”
Hello,
Thank you for taking the time to share your experience with us. We're truly sorry to hear about the delay with your e-gift card. We understand how frustrating it can be, especially when you're planning for a special occasion. While we strive for timely delivery, we appreciate your feedback and will work to improve our service in the future. If you have any further concerns or need assistance, please feel free to reach out to our customer service team at ecomcustomerservice@dermalogica.com.
