“Kit was very disappointing so I returned it. I’d have preferred skin care products rather than 2 facial massager products. I felt the kit description was misleading. There was one full size product and the others were tiny.”
We are sorry to hear you are disappointed in your recent purchase, we will pass this feedback onto the relevant team.
Please note you can return this free of charge for a full refund by following the link below:
https://returns.richcommerce.co/return/new?c=dermalogicauk
We’re sorry to hear that the description didn’t match what arrived. We understand how disappointing that can be, and we appreciate you letting us know.
If this was purchased within 30 days, you can return for a full refund or arrange an exchange. Please follow the link below to start your return:
https://returns.richcommerce.co/return/new?c=dermalogicauk
“This was a very disappointing edit. I don't believe the £200 value is right at all, as Dermalogica could never recover that amount if genuinely selling those products in those sizes. They are just unused freebies and one tool would have been enough.”
We are sorry to hear you are disappointed in your recent purchase, we will pass this feedback onto the relevant team.
Please note you can return this free of charge for a full refund by following the link below:
https://returns.richcommerce.co/return/new?c=dermalogicauk
“Very disappointed with the items in the hydration edit. Packaging was damaged it seemed like the whole thing had been thrown together with items that had either been returned or just didn’t sell. I received some up things and a roller plus a couple of mini products. The only full sized item was an spf moisturiser. I’m returning it but frustrated to find I now need a printer to print the returns label which is extremely inconvenient”
We’re really sorry to hear you were disappointed, and we appreciate you letting us know. Damaged packaging and mixed contents aren’t what we aim for.
If this was purchased within 30 days, you can return for a full refund or arrange an exchange. Please follow the link below to start your return:
https://returns.richcommerce.co/return/new?c=dermalogicauk
If you’d like, we can review the items you received and suggest alternatives that better suit your routine.
“Disappointing to say the least. Out of the 7 items there were two face tools that I will not use, I appreciate there would have been 1, but not 2. There was a duo kit containing a mini eye cream and masque, a full size SPF moisturiser, a mini serum and another mini eye cream - exactly the same as the one in the duo. I wouldn't have minded so much of it had been a different eye cream. This was the first and last mystery edit I will buy from Dermalogica”
We’re really sorry to hear you were disappointed, Karen. It’s not what we aim for when you’re trying a new edit, and we appreciate you sharing this.
If this was purchased within 30 days, you can return for a full refund or arrange an exchange. Please follow the link below to start your return:
https://returns.richcommerce.co/return/new?c=dermalogicauk
If you’d like, we can help review the items you received and suggest alternatives that better suit your routine.
