Hi Andrew,
Thanks for sharing your experience. It’s normal for some users to be unsure about visible benefits after trying Neurotouch Symmetry Serum. Consistency is key, and results can vary. If you’d like, we can review your usage routine and advise on next steps or explore alternatives. If you’re unhappy, we can discuss options per our policy—please share your order number and a brief description.
“I do face yoga and manual lymphatic drainage daily and this is just sublime!! I wish I could afford it to put all over my body!! I’d happily sit in a vat!! My skin looks lovely post use and love it on my arms, it makes everything look so healthy and cared for! Xx”
Thank you so much for your fantastic 5-star review! We’re thrilled that Neurotouch Symmetry Serum feels sublime for you and that it’s bringing such a lovely look and feel to your skin.
We’re here cheering you on with your self-care routine! If there’s anything more you’d like to share about your experience, we’d love to hear it.
Hi Rosemary, thank you for your 5* review! Sorry to hear the dispenser/pump makes it hard to control drops and monitor quantity, your feedback helps us improve. If you’d like, we can share tips or alternatives to help with dispensing, please contact ecomcustomerservice@dermalogica.com.
“I love the texture of the serum. It absorbs into my skin well, and paired with my gua sha tool I have seen an improvement in the tone of my jaw line. I do not like the pipette dispenser however. It is clumsy to use and does not dispense the serum as well as a pump dispenser would.”
Hi Andrea, thank you for your thoughtful review! We’re delighted to hear that you love the texture of our Neurotouch Symmetry Serum and that you’ve noticed improvements in your jawline with the help of your gua sha tool. We appreciate your feedback regarding the pipette dispenser – we understand how it can be a bit clumsy and will certainly take your thoughts into account for future improvements.
“Very disappointed with this product which is very expensive for the amount in tube. Impossible to get out more than one drop at a time. However does feel nice on the skin. Maybe this is useful as a one-off for a special event but could not see this being used regularly. I have used Dermalogica products for many years and have always been pleased with them. This is the one exception for me!”
Hello Stephanie,
Thank you for your honest feedback regarding the Neurotouch Symmetry Serum. We're truly sorry to hear that you had issues with the dropper and felt the size didn’t meet your expectations. It’s wonderful to hear that you appreciated how it felt on your skin, and we value your perspective on its usage. Your comments are very helpful as we strive to enhance our products. If you have any further concerns or need assistance, please feel free to reach out.
“Hi first day I started using the serum and the techniques my skin felt great. After one week using twice a day with a before and after photo there are visible differences to my skin, reduced lines and plumper cheeks, smoother forehead. I went for my monthly facial and my fantastic therapist felt my forehead was smoother & noticed that my cheeks were plumper. Fabulous results for me after 1 week. I do use intensive moisturiser and dermalogica cleanser and masques.”
Hi Audrey, thank you for sharing your amazing results! We're thrilled to hear that after just one week of using Neurotouch Symmetry Serum, you're seeing visible changes such as reduced lines and plumper cheeks. Your dedication to your skincare routine is truly inspiring!
