Hey Nicola! Thank you for your three star review! We are sorry to learn you are experiencing difficulties trying to get the product out of the bottles. Please contact ecomcustomerservice@dermalogica.com and a team member will be able to look into this for you.
Hi there, thank you for the wonderful review! We're thrilled to hear that you loved your first facial and that your friends are noticing the difference in your skin. It’s amazing to know that our products are making such a positive impact. We appreciate your support!
Hello Angela,
We're sorry to hear that the Skin Aging Solutions Kit didn’t work well for your skin and caused irritation. It's important for us to ensure that our products meet individual skin needs, and we appreciate your feedback as it helps us improve. If you have any questions or need further assistance, please feel free to reach out. Please note if this was purchased in the last 30 days you can return for a full refund.
Hi there! We're so happy to hear that you're loving the Super Rich Repair and Dynamic Skin Retinol Serum! It’s wonderful that they’re making such a positive impact on your skincare routine. Your enthusiasm truly brightens our day!
“I love all the Dermalogica products and have used them for 20+yrs. Now I have gone over to the 'skin aging Solution' range and my skin has never felt better. Love it”
Hello Alice, wow! Thank you for being such a loyal Dermalogica fan for over 20 years! 🌟 It's fantastic to hear that you've transitioned to the 'Skin Aging Solution' range and that your skin has never felt better. Your enthusiasm and love for our products truly inspire us. 😊😍
“I used the kit once and it left my skin very dry irritated. I am disappointed because I ordinarily use intensive moisture balance wash and skin smoothing cream which is great”
Hi Julie, thank you for your thoughts and we apologise that these products are not benefiting your skin. I can see that you have purchased this recently, please contact us at ecomcustomerservice@dermalogica.com for further assistance.
“I was expecting more, I saw little difference in using your product and Ellemis.
The fragrance was nice and fresh but no difference whatsoever I’m afraid.”
Hi Karen, thank you for sharing your honest feedback. 🌸 We're sorry to hear that our products didn't meet your expectations compared to other brands. It's good to know you enjoyed the fragrance, but we understand your disappointment regarding the results. Your input is valuable to us, and we'll use it to improve our products. If you have any specific concerns or suggestions, please feel free to share them with us! 😊 We can see you purchased this in the last 30 days, meaning you can return these products free of charge for a full refund.
“I work outdoors and since using the intensive cream my face is now burnt and sore. Which is a shame as I have used the products in the past and not had a problem”
Hi Juliette, we are really sorry to hear about your experience. It sounds quite uncomfortable, especially since you've had good results with our products in the past.
Could you please provide more details, such as the specific product you used and any changes in your routine or environment? This will help us better understand the situation and assist you more effectively.
In the meantime, we recommend discontinuing use of the cream and consulting with a healthcare professional for advice on treating the negative response.
Please reach out to us at ecomcustomerservice@dermalogica.com so we can assist you further.
