“I was advised purchasing this product after having a reaction and left with sensitive skin from a dermalogica facial. Product was greasy and left a white stain on my skin and being mixed ethnicity it didn’t suit my skin. I then got in touch with customer service and they said i could use an alternative although a bit more expensive i was told there was no problem that an exchange can be done and all i would need to do is pay extra once i had returned the product that was recommended by their skin therapists but not suited for me. A couple days later after filling in the refund portal and sending item back i got an email for a refund and not the exchange i was expecting. I rang customer service yet again to find out what has happen to my exchange and there is no record for
It. Then told i would get a refund on delivery once i ordered the alternative new item. I now have received the porescreen spf (alternative recommendation by Dermalogica) and still no refund on my delivery charge. I can’t waste my time again to speak with customer service to ask where is my refund on the delivery they promise me as its just a complete waste of time talking to people that are incompetent. I am doing this review to warn people that if you have a problem be warned customer service are inept in solving issues. Just expected better!”
Hi Marianne,
We’re really sorry to hear about your experience with the product surface, the color/finish it left on your skin, and the trouble you’ve had with the exchange and refund process. That isn’t the service we aim to provide.
Please email ecomcustomerservice@dermalogica.com with your order number, details of the exchange requested, and any receipts. We’ll review your case and get this resolved as quickly as possible.
“A great sun lotion, I was a bit worried initially as it’s my first time using and when I put it on my face did look quite white. After rubbing it in the white completely disappeared! Feels quite nice on my skin, not thick at all and my skin can still breathe. It also looks quite glowy afterwards which is amazing. I will definitely be using again.”
Hi Emily,
That’s wonderful to hear! We’re glad the white cast disappeared and you’re enjoying the comfortable, breathable feel and glow. If you’d like tips on layering with makeup or reapplication for extended wear, we’re happy to help.
Hi,
Thank you for your 5-star review! We’re glad the Invisible Physical Defense Mineral Sunscreen SPF30 feels light on the skin and has become your go-to.
Hiya Karol. Thank you for your review! We are so glad to hear that you're enjoying your Invisible Physical Defense SPF 30 and that you love the way it looks! If you have any questions regarding our products, feel free to reach out to us via our online chat on our website!
Hi there, thank you for your review.
We are sorry to learn that this product did not suit your skin. If you are looking for any further assistance, please do reach out to one of our Professional Skin Therapists via our live chat on the Dermalogica website. Here they will be able to help recommend more suitable products for your skin type.
Hi, thank you for your review. We are sorry to hear you are not completely satisfied with our products. If you need any further assistance, please reach out to one of our professional therapists via our live chat on the Dermalogica website. They will be able to recommend more suitable products for your skin type.
