Hi Rosalind,
We’re really sorry to hear you didn’t receive your parcel. This isn’t the experience we want for our customers. We’ll investigate the delivery issue immediately.
Please email ecomcustomerservice@dermalogica.com with your order number and any relevant details (including tracking information if you have it) so we can locate your shipment, arrange a replacement if needed, and ensure you’re looked after promptly.
“Does its job however it does itch your skin when it starts to bubble which I'm not a fan of because I can't wait to wipe it off. Will probably choose a different masque next time.”
Hi Alexis, thanks for your 4/5 review!
We’re glad it clears blackheads, though sorry the fizz/tingling isn’t your favorite part. If you’d like, we can suggest alternative masks that feel gentler on the skin. Your feedback helps us tailor suggestions for next time.
Hi Emma! Thanks for your lovely review. We’re thrilled the blackhead clearing fizz mask is brilliant for young skin and that your son uses it. If you’d like tips for teen skincare or routines, we’re here to help.
Hi there, thank you for your review. We are sorry to learn that the Blackhead Clearing Fizz Mask has not met up to your expectations. Please feel free to join us on live chat through our Dermalogica website, where one of our Professional Skin Therapists can advise you on a more suitable product for your skin type.
“I have really sensitive skin and most products on the market irritate my skin and make my acne worse however I’m pleased I invested in products from Dermalogica as now my skin in already looking much better just after 4/5 weeks of using their products.”
