“Very disappointing cheap metal looking casing and clumsy method of usage and uncomfortable
rough cage effect of metal against skin. Wouldn't want to use it in public or in front of anyone else and the product itself is too wet and thick when it comes through. Very surprised to receive it without any pictures showing it in use - and expensive too.”
Hello, I'm sorry to hear that you're disappointed with the product. It sounds like the design and usability didn't meet your expectations. Your feedback about the casing, the method of usage, and the product's consistency is valuable and will be shared with the team. Please may you email our customer service team at ecomcustomerservice@dermalogica.com and they will be more than happy to help. I can see you purchased this in the last 30 days, meaning you can return this for a full refund.
If there's anything else we can do to assist you or if you have any other concerns, please let us know. We want to ensure you have a positive experience with our products.
Hello, that's fantastic news! 😊 It's great to hear that you've found something that works for your dry lips. Consistent hydration can make such a difference. Your experience will surely encourage others to give it a try. Thank you for sharing! 🌟
Hi there! Thank you for your feedback. We can see you reached out to customer service and they rectified the issue. We're glad our team could assist you. We hope you enjoy the Lip Renewal! 😊
Hi Rima, thank you for your kind words! We're so glad you're enjoying the product. If you ever have any questions or need skincare advice, we're here to help.
“I loved the original age renew version of this and literally scoured the internet spending a fortune to get some when you stopped making it. The new version does not stay on as long but it works for my super reactive skin. I definitely preferred the original formula.”
Hi Candy, thank you for sharing your experience with both versions of the product. We’re glad to hear that the new version works for your reactive skin, even though it doesn’t stay on as long as the original. Your feedback about preferring the original formula is valuable to us, and we’ll make sure to pass it along to our product development team.
If you have any other concerns or need further assistance, please let us know!
“Only just received and used for two days. It is lovely and moistorising, lips feel lovely. Yet to establish if helps to diminish lines around the mouth. Hope so!!”
Hi Lorraine, Thank you for your review, we're so glad you're enjoying our Renewal lip complex and that it works well with your skin! Please feel free to join us on live chat through our Dermalogica website if you have any questions surrounding our products.
Thank you so much for the review Vicki, we are so glad you are enjoying the renewal lip complex and that its works well for you! Please feel free to reach out if you have any questions regarding our products.
