“I used this product twice a day for a few days and it has made my skin very dry and flaky, despite using Dermalogica moisturizer after cleansing. I stopped using it about 5 days ago and my skin is still recovering. I would recommend getting a tester before committing to buying.”
Hello, thank you for sharing your experience. We’re sorry to hear that this product didn’t work as expected for your skin. Everyone’s skin responds differently, especially when introducing a new formula, and we appreciate you highlighting the importance of patch testing. If you purchased directly from us within the last 30 days, you’re eligible for a full refund—we want you to feel confident in your skincare choices. If you'd like, our Professional Skin Therapists can also help identify what might have triggered the dryness and guide you toward products that better suit your skin’s needs. Please don’t hesitate to reach out—we’re here to support you.
Hello, thank you for your honest review. We are so sorry to hear you have had a negative reaction to one of our products. Please reach out to our customer service team at ecomcustomerservice@dermalogica.com they will be happy to assist you further.
Hi Alison, sorry to hear that! It sounds like your skin might need some time to adjust. Trying it once a week is a great approach—gradually introducing it can help minimize sensitivity. If irritation persists, we recommend consulting a skincare professional. Let us know how it goes!
Hi Gail, thank you for sharing your experience! It’s great to hear that you’ve been using this product for two years and have seen such positive results. Having clear skin and no more breakouts must feel amazing. Your feedback will definitely be helpful for others considering this product! 😊
“I was never sent this although I bought items as I was suggested by Dermatological marketing email I can get these. But never sent with my original order!!!! Bad experience”
Hi Wajeeha, thank you for your review. We are sorry to hear you are not completely satisfied with our brand. If you need any further assistance, please reach out to one of our customer service team via our contact website. https://www.dermalogica.co.uk/pages/contact-us
Thank you for your review. Please contact customerservice-consumer@dermalogica.co.uk where a member of the team would be more than happy to assist you further.
