Hi Zoe,
We’re sorry to hear the cleansing gel dried your skin out. Please contact our customer service with your order number so we can arrange either a refund or a replacement.
Hi there,
We’re really sorry your order never arrived. We’d like to help sort this quickly. Please email ecomcustomerservice@dermalogica.com with your order number and the shipping address used, and we’ll investigate, arrange a replacement or a refund if eligible, and keep you updated.
If you have any tracking details or confirmation, please include them to speed things up.