“I attended boost Leicester ‘summer beach party’ after attending a ‘neon party’ back in May and my experience couldn’t of been anymore different. From when we arrived Tables were full of rubbish and dirty plates/cups. We had to clear our own table to sit down. A worker did come up and started clearing tables after a complaint was made but even then it resorted into parents helping. The cafe waiting time for a drink was 25 minutes because there was one guy serving and after being served I found my coffee was cold. There were no spoons for hot drinks, so had to resort in using a knife. All additional items from the food menu were refused due to there only being one member of staff in the kitchen. The hotdogs which you get as part of your package were requested from 6:30 and were eventually received at 7:54 the closing time was 8. Not only that it states online that we would have members of staff playing ‘summer games’ with the children and most of the time not one member of staff was visible. In total 4 members of staff to the ratio of 50 children isn’t good enough and doesn’t meet health and safety regulations. The 4 members of staff did the best they could but simply couldn’t accommodate for the amount of people. They were also very apologetic about how disastrous the evening was. What was advertised definitely isn’t what we got and the experience definitely wasn’t a pleasant one.”
