“SCAM, AVOID AT ALL COSTS
SCAM, AVOID – REFUND WITHHELD, Reported to Trading Standards
I ordered a custom splashback which arrived incorrectly sized. Their website repeatedly failed when entering measurements — both I and my kitchen installer experienced the same issue. A second order was placed with the correct dimensions.
I clearly told the company to refund the first (incorrect) order and keep the second. Despite this being explained multiple times, they delayed by repeatedly asking which order I meant, then stopped responding altogether.
Weeks later, no refund has been issued. I am out of pocket through no fault of my own.
I have now contacted my card provider for a chargeback and reported the company to Trading Standards.
Based on my experience, I strongly recommend avoiding this company.”
