“The policy itself is absolutely fine. But could not complete purchase on-line because the form demanded a mobile number. I don't have a mobile but the form would not accept a landline number.
Tried to pay by phone which was difficult because I am quite deaf (the reason I don't use a mobile) but despite being a joint policy the assistant would not accept my payment without my husband's permission!!!! I asked if he would require my permission and was told "No"! I have not been on the receiving end of such discrimination since the 1970''s. As a Joint policy holder I have equal status to administer the policy.
I returned to the on-line system and got around the mobile number requirement by entering 0770 and a row of noughts. Payment in my name went through with no problem. What a whole load of nonsense.
Customer service to correct the phone number on the policy to the landline was well handled by e-mail, and I would give credit for Sky offering e-mail contact. Many companies only offer a phone number which can be problematic for hearing impaired people.”
“I havent had my policy documents yet to comment on this really and have had quite a difficulty in getting through on the phone to ask for them. However I understand I should receive them in 5 to 10 days.”
