“I was so disappointed that having got confirmation that my enquiries to nat West home insurance regarding possible claims that although not followed up as a claim I was still penalised and my premium went up from £11.75 to £15.02 per month just because it was your policy to do that...... so unfair”
“Wanted to charge me £19 extra on the date I did the quote as I realised I had put 66 instead of 88 for my date of birth. I contacted them in web chat immediately when I realised I had made a mistake and they said it would cost me £19.50. I refused to pay it they did do it as a goodwill gesture but that was not a good start.”
