“Called customer service and waited 25 minutes for response finally got one and the operator appararently couldn't hear me, tried again and after another 20 minutes, the operator did the same again. Nothing wrong with the phone, called their new customer line and surprise surprise, no waiting and no problem with the line. I was then offered a £75 reduction on my renewal price.
Not impressed with the customer service when calling cancellations at all and would have given up if my policy didn't automatically renew. The whole 'can't hear you' is a scam to drop calls. Very annoying and would not recommend them.”
