“The only positive aspect is the competitive price. The rest of the experience is stressful. First, the purchasing process is exhausting – they aggressively try to force dozens of unnecessary add-ons on you.
However, the biggest issue is their verification logic. They accept the contract first, but then they reject the documents and immediately threaten you with financial penalties or cancellation. This is completely backward. The process should be: check and approve documents first, then finalize the contract. As it stands, it feels like a trap rather than a service.”
“You can never say how good a company is until you have to claim!
However with a good pedigree of Norwich Union, I’m sure I’ll be in safe hands.
Good website and all business done on Aviva App.”
