“I find todays trend to remove the ability to talk to a human being totally unacceptable, with virtually 100% of pressed options you end up being told to use the online service, when you do eventually get someone with a pulse you're told that "i'm not trained to deal with that" it's Ins ffs how can you not know about Ins you work for an Ins co that i'm trying to buy Ins from. I have yet to find out about providing documents so for now that's also poor.”