“On the 14th of November I have received an email from confused.com with renewal quoted policies. I have choosed one from Aviva, I paid for it and now I have to treat the payment as a fraud since after the payment I have not received any confirmation email, no reference number, nothing. I was charged £651.50 for the online Aviva policy. I tried to contact, today the 18th November 2022, Aviva to explain to me why they charged me but not send me anyrhing, the result is that I don't even appear in their data base as a costumer buying a policy from them.”
