“My experience when being passed from Confused onto Aviva website was extremely poor. Problems with Aviva - after entering all information onto their website, it would not let me proceed to the payment page. I had multiple unsuccessful and time-consuming attempts. Support provided by Aviva's online chat team was very poor, the technician said he couldn't help and seemed reluctant to provide a way forward. I phoned the support line, the lady I spoke to replicated the issue (essentially by starting the transaction all over again, and experiencing the same issue as me, thus taking even more time) and advised she would have to raise a ticket with technical support team as there appeared to be a bug. She said she would call back when the issue was resolved. I received no further call. I tried a few days later and it worked. I think I spent maybe 2 hours in total trying to buy from Aviva”
Hello,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly.
We like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Ka, Confused.com Representative
