“A reasonable deal. However, because I had an old account it was extremely difficult to purchase. The chatbot was useless but eventually I found someone (a human being!!!) to delete the old account and then it was straightforward to complete the purchase. (I telephoned Aviva and got through to someone who tried to fix the problem, they then passed me to another person who thought that the problem was sorted. Finally I tried FB messenger and the problem really was fixed. It was all a bit too much, but it was a good deal and I had the time to put up with the hassle.”
