“Recalling my quotation one day I put a question to the chat box. It wasn’t something that could be answered so I requested a call back after being told on the phoned that I would probable have to wait 15 minutes. I was called back within 13 minutes. The agent was very polite and understood that I could not take out the insurance online and he said it could all be done on the telephone, Payment taken using the telephone keyboard securely. This was done yesterday and I have not received the documents yet.”
