“41mins on the phone, so my first experience wasn’t great. 15 minutes to get to someone who said couldn’t help, transferred back to gateway and another 15 minute wait, before someone who could help ☹️”
“I set up the policy over the phone with a lovely lady called Sophie in Doncaster who was very helpful, efficient and reassuring. She has a lovely phone manner!! I have not yet received the documents so cannot comment on the next categories.”
