“I must say I found the whole process when I got to the Hasting’s website to be quite shady; how could changing just my preferred e-mail possibly warrant increasing my quote by over 100 pounds? There was no option to reverse (that I could find) until I generated an entirely new quote (different start date) on confused.com to get the cost back to what it was originally. The attempts to upsell on their website, despite choosing a ‘premier’ policy, were unbelievably frustrating too. On a slightly more positive note, my documents arrived fast and their policy was around £50 cheaper than the next feasible insurer, but I do hope this feedback is taken onboard and used to rectify the obvious issues with their website. I feel it is worth noting that I wasn’t able to get through to anyone in their customer support team to help me with this either.”
