“Why can't these Insurance companies just give you the best deal to start with as a "loyal" customer instead of sending an escalated price ,which if you use comparison sites you find your exact insurance cover much cheaper with your existing company, then play a cat and mouse game with the prices going up and down.
I bought and paid for my insurance a month early only to be charged £20 too much due to a very poor phone line (theirs) and after several phone calls over 2 days ,I finally got £10 back as a "gesture" .
This fiasco doesn't do much for customer loyalty and I'll probably look elsewhere next year .
A company the size and value of Hastings spending 2 days over a dispute which was recorded, to save £10 reflected poorly on the "manager" dealing with the issue,despite his politeness, his determination to "win" on a technicality to save a tenner wasn't good customer relations.”
“I must say I found the whole process when I got to the Hasting’s website to be quite shady; how could changing just my preferred e-mail possibly warrant increasing my quote by over 100 pounds? There was no option to reverse (that I could find) until I generated an entirely new quote (different start date) on confused.com to get the cost back to what it was originally. The attempts to upsell on their website, despite choosing a ‘premier’ policy, were unbelievably frustrating too. On a slightly more positive note, my documents arrived fast and their policy was around £50 cheaper than the next feasible insurer, but I do hope this feedback is taken onboard and used to rectify the obvious issues with their website. I feel it is worth noting that I wasn’t able to get through to anyone in their customer support team to help me with this either.”
