“You can tell a great company by how they handle a problem. Well these guys are OUTSTANDING.
I pressed ahead with their 'Essentials' policy when I thought it was the 'Direct' policy.
Only realised my mistake when documents arrived (minutes after paying).
Called Customer services - "no problem, we will cancel this policy, transfer your payment to the new policy and only need you to confirm that the details on first policy will be same on second policy". I gave a 'yes' to that, and minutes later the new policy documents all done.
Of great surprise was the confirmation that there was to be no charges for them doing all this.
I was dreading calling them but really, really pleased with the call and result.
FIRST CLASS.”
“This makes the third year that I have been with Hastings as they are the most competitive. Customer services is only a touch away if I ever need them.”
