“Was with one call last year automatic renewal on the policy which I did not know until I rang about putting a second car on as multi car policy which turn in to a nightmare my renewal on the second car was double So I ended up going back on Confused.com to renew my first car cheaper than the renewal”
“I was advised to check the policies and make amendments if necessary. This cost me 3 hours and £20. They even wanted to charge me to rectify their error when they made amendments for me. This is a nightmare company staffed by people who can only tell you what the computer says. Never again. I now have lower mileage cover than I wanted and it was going to cost me again to put it back to where it was - what I initially paid for. Sharp practice. The assumption is that everyone has a 'smart' phone. Some of us have not been ripped of there yet. There is no facility to speak to anyone nor receive emailed documents. Nightmare.”
“Experience so far is good, although it was a bit annoying to be presented with upgrade options after I had selected and paid for the cover I needed - had to click through several items before I was sure I actually had completed the application. Very positive experience with the online operator via text - was able to resolve my two issues quickly and to my satisfaction.”
