“Very customer focussed on the chatline. Clear communication with no officialese. Answered all clarification questions with ease and without fuss. Liked you can print your conversation. Efficient and effective with short wait time. May not suit customers who dislike keying in notes or questions or do not have their questions formulated.
Well set out and followed through commitment made to have policy ready within an hour even after closing time of the office.
Further clarifications made post receipt of policy which will be uploaded by agent. They are following up on NCB within 7 days of the policy start date.”
