Confused.com is a price comparison website specialising in insurance and financial services. Confused.com is the first & longest-running UK insurance comparison site.
“Customer service agents were delightful but the systems are very flawed. Constant requests for information already supplied. Took months to resolve. Rarely responded to emails or voicemails.
AVOID!!”
“A nightmare to deal with. Constantly writing you letters about bits of your policy and the information they require is not clear from the written communication. You cant get them on the phone to clarify. you send them emails.
I ended up with a policy cancelled while I was on a holiday to France and had no insurance and didn't know until came back to the UK and had email access.”
“Hopelessly disorganised, continually threatened to cancel the policy, rude staff. In the end I took them up on their threat to cancel the policy. Useless”
“i had to fax my documents over 4 times, i took the policy out in Oct,
In Jan the wrote to say they are cancelling the policy.
After several phone calls and fax it was sorted out on feb, 5 months later!”
