Confused.com is a price comparison website specialising in insurance and financial services. Confused.com is the first & longest-running UK insurance comparison site.
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“Everything was clearly explained via telephone when I took out the policy and, with no claims made, I have had no issues with my insurance at all. Price was reasonable for a 20 year old male in current climate.”
Have you had any contact with your insurance provider?
How would you rate the customer service you received?
Have you made a claim under this policy?
“I had bought an insurance policy with autisaint, the day they came out to install my box the lady was clueless as to what car I have, then she started questioning it, turned out I could not get I sure by them due to 3 small stickers on my car, after ringing up about the situation I was told that my car has a body kit on it, not to anyone that has seen and owned a Ford streetka, they will know how wide the car is, obviously the lady was uneducated and could not provide me with a chance to remove stickers and follow through with the installation of the box. Very disappointed, I lose £360 of my £500 deposit on insurance and £300 on sale of my car. I do not by any means recommend this service and I hope nothing like this happens to anyone reading this review”
Have you had any contact with your insurance provider?
How would you rate the customer service you received?
Have you made a claim under this policy?
“I was unhappy with the service i recieved from my providers as when i took the policy out it said that there where no mileage limits yet i was still charged for extra miles and when i contacted them about it they said that it was nothing to do with them and i would need to contact confused.com as it was them that sold me the policy. Also there where times when the box was picking up signals in the wrong places and was saying i was speed on some roads when i wasnt and when i contaced them they said they would look in to it but they never did. Overall i thought it was a really poor service.”
Have you had any contact with your insurance provider?
How would you rate the customer service you received?
Have you made a claim under this policy?
“No the best experience, very difficult to get my documents sent over as there was very little instructions plus they lost them through online links two times. And there quotes were also very poor looking back and I can't wait to switch to another insurance policy - but no with them!!!!!”
