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About Confused.com: Confused.com is a price comparison website specialising in insurance and financial services. Confused.com is the first & longest-running UK insurance comparison site.

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Confused.com's customers rate them 4.60 / 5.

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Ease of purchase
Communications
Providing your documents
Have you had any contact with your insurance provider?
Have you made a claim under this policy?
Author didn't leave any comments.
Helpful Report
Posted 3 years ago
Ease of purchase
Communications
Providing your documents
Have you had any contact with your insurance provider?
Have you made a claim under this policy?
Author didn't leave any comments.
Helpful Report
Posted 3 years ago
Ease of purchase
Communications
Providing your documents
Have you had any contact with your insurance provider?
Have you made a claim under this policy?
How would you rate your claims experience?
"It's cool."
Helpful Report
Posted 4 years ago
Ease of purchase
Communications
Providing your documents
Have you had any contact with your insurance provider?
How would you rate the customer service you received?
Have you made a claim under this policy?
"Last year I bought a fully comp policy for my C class Mercedes with the AA via Confused .Com for £122. For this year the renewal price was £162. I called and asked for the £40 justification as during the policy period no claim was ever made. The AA agent informed me that all Companies do this and only mugs renew with thier previous provider. After then visiting Confused.Com the best deal was with the AA for just £118 , again fully comp. The AA matched their own price and took payment via my debit card as there was a charge for paying via a credit card. This had not been menmtioned previously of course. Shop around."
Helpful Report
Posted 4 years ago
Ease of purchase
Communications
Providing your documents
Have you had any contact with your insurance provider?
Have you made a claim under this policy?
"The telephone contact quotation service will not talk about online quotations as they say that invalidates the online discount You answer the online questions so be very careful with your answers"
Helpful Report
Posted 4 years ago
Ease of purchase
Communications
Providing your documents
Have you had any contact with your insurance provider?
Have you made a claim under this policy?
"AA are too busy trying to hard sell 'add ons' (breakdown cover etc) The renewal quoted was increased by £30 from last year despite no claims being made. After a phone call they quoted me last years price again. This should not happen. Think I will change provider next renewal"
Helpful Report
Posted 4 years ago
Ease of purchase
Communications
Providing your documents
Have you had any contact with your insurance provider?
Have you made a claim under this policy?
Author didn't leave any comments.
Helpful Report
Posted 4 years ago
Ease of purchase
Communications
Providing your documents
Have you had any contact with your insurance provider?
Have you made a claim under this policy?
Author didn't leave any comments.
Helpful Report
Posted 4 years ago
Ease of purchase
Communications
Providing your documents
Have you had any contact with your insurance provider?
Have you made a claim under this policy?
Author didn't leave any comments.
Helpful Report
Posted 4 years ago
Ease of purchase
Communications
Providing your documents
Have you had any contact with your insurance provider?
How would you rate the customer service you received?
Have you made a claim under this policy?
"I am more than happy with my insurer and with the cover provided and the premium. However, I have not yet received my Certificate of Motor Insurance and assume I need to telephone customer services about this."
Helpful Report
Posted 4 years ago
Ease of purchase
Communications
Providing your documents
Have you had any contact with your insurance provider?
Have you made a claim under this policy?
"I haven't had too my much going on with my policy but can't say much. Just getting it all up and running was very fast and accurate."
Helpful Report
Posted 4 years ago
Ease of purchase
Communications
Providing your documents
Have you had any contact with your insurance provider?
Have you made a claim under this policy?
"Prices very competitive"
Helpful Report
Posted 4 years ago
Ease of purchase
Communications
Providing your documents
Have you had any contact with your insurance provider?
Have you made a claim under this policy?
Author didn't leave any comments.
Helpful Report
Posted 4 years ago
Ease of purchase
Communications
Providing your documents
Have you had any contact with your insurance provider?
Have you made a claim under this policy?
"I use the AA if possible for everything. House, car and travel insurance"
Helpful Report
Posted 4 years ago
Ease of purchase
Communications
Providing your documents
Have you had any contact with your insurance provider?
How would you rate the customer service you received?
Have you made a claim under this policy?
How would you rate your claims experience?
Author didn't leave any comments.
Helpful Report
Posted 4 years ago