“I ordered the parts and the following day I received an E Mail to say I was being refunded, when I contacted the seller no one knew as to why I had been refunded and apparently Peter who works at home was not contactable.
When I finally was able to find out what had happened the parts were no longer available, but this was not explained to me in the E Mail.
A lack of communication.
That said I have requested an E Mail when the parts are next in stock, shall have to wait and see.
Simon”
Thank you for your review, your opinions are important to us and we are sorry if the service that we have provided has fallen short of our high standards. We take product quality and customer service very seriously and your comments will be shared with the entire team at Classic Bike Parts.
Regrettably we are not always able to supply the parts ordered.
This is often due to the fact that the parts for classic bikes are made in small batches and although we try to keep stock on hand occasionally we have to rely on stock from our suppliers. When we are unable to manufacture or obtain the part in a reasonable timescale we always offer a refund.
Thanks again for taking the time to write a review. Please check back with us in the future and we will do our best to meet your requirements.
Posted 1 month ago
Thank you for your review, your opinions are important to us and we are sorry if the service that we have provided has fallen short of our high standards. We take product quality and customer service very seriously and your comments will be shared with the entire team at Classic Bike Parts.
Regrettably we are not always able to supply the parts ordered.
This is often due to the fact that the parts for classic bikes are made in small batches and although we try to keep stock on hand occasionally we have to rely on stock from our suppliers. When we are unable to manufacture or obtain the part in a reasonable timescale we always offer a refund.
Thanks again for taking the time to write a review. Please check back with us in the future and we will do our best to meet your requirements.
“From: Scott Tufts
Date: July 29, 2023 at 7:48:59 PM CDT
To: sales@classicbikepartscheshire.com
Subject: QUALITY ISSUE! Order #50806 (WEB50806)
Dear Cheshire,
This is going to take some explaining, so bear with me.
The original Norton TLS brake adjusting rod ends and Clevis Pins have different threaded ends. One Clevis pin is right hand thread and the other is a left handed thread, thus by merely turning the rod you can change the distance between the Clevis pins. This allows the owner to adjust the brake pad pressure independently between the two pads; this combined with the master lever stroke (cable adjustment) permits proper and equal force adjustment applied to each pad.
The part I received has right handed threads on each rod end and Clevis pin; this makes brake pressure adjustment on the top shoe extremely difficult as you cannot adjust the Clevis pin spacing by just turning the rod. You have to unleash one of the Clevis pins, turn it, and sort of guess/hope you are going to get its position correct.
On your part turning the rod does not alter the spacing of the Clevis pins!
I like the fit and finish of your stainless offering, but It’s going to take some trial and error to get the pressure balance between the pads correct. Also pad pressure adjustment after “wear in” of the pads will entail the same problem.
My comments on this are offered in the sense of quality improvement; this is not a complaint. I value you as a supplier.
I have attached a photo for your reference.
Please Advise.
Kindest Regards,
Scott Tufts image0.pngimage1.png
Sent from my iPad”
