Hi Amandeep,
Thanks for your patience, and we’re sorry for the delayed reply, our Customer Services team isn’t available over the weekend. I can see that your refund has been processed in full, excluding the return shipping fee, as outlined in our returns policy. We keep this fee in place to help keep overall costs as low as possible for all of our customers.
If you need anything further, please feel free to get in touch with us at customerservices@clair-de-lune.co.uk we’re always happy to help, have a lovely rest of your week! :)
