Hi Dianne,
I appreciate your feedback. I am sorry to hear about your experience.
Your order was placed on the 8th of January and was dispatched the same day. It was delivered on the 11th. Standard Shipping takes 3 to 5 working days.
I can see that our Customer Support team has reached out in regard to this matter. We look forward to hearing from you so we can get this resolved together.
Thank you so much for your cooperation.
If you have any more questions or need assistance, feel free to email us at contact@boxraw.com.
Kind regards,
Maria - BOXRAW
