Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.
“orderd and picked delivery day for a Tuesday as that was required to fit in with the job. confirmation email from them saying its to be delivered then.
on the Tuesday evening got a email from UPS saying the have just received my parcel and was out for delivery on THURSDAY!!
called Best 4 floors, no apology, or accountability taken. cancelled order advising I Have to go get fooring that day as I was already a day behind on the job. said they wouldn't transfer money back till item returned. suggested they contact UPS and recall parcel as I may not be in to refuse and wouldn't take responsibility if they left it with a neighbour. said they would...
Thursday... poor guy from UPS turned up, had to refuse parcel.
6 days later and after a messages through PayPal with not one response still NO refund. I then get a email of Best for floor's for a review. here it is.
absolutely despicable service.
I'd like my money back and more.
I'll cut and paste this onto trust pilot as doubt it'll get published on there site.
going through credit card company tomorrow to get money back as best for floor's obviously not interested in contacting or reimbursement, they are waiting maybe fir pay pal involvement
shocking just absolutely shocking”
Dear Rob,
Thank you for your review.
We received your message through Paypal at 18.27 on the day and unfortunately our offices were closed.
When a parcel is rejected, there is a process we need to go through. This order was rejected and took 4 working days ago to come back into us and was refunded
Kind Regards
Best4flooring
