Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.
“I have waited in two days for delivery and guess what- no show!!! I’ve taken two afternoons off work. I messaged the courier who told me to speak to the company - it is supposed to be arriving on Monday - watch this space!!!”
Hi Sue
We are very sorry to hear about the issues you experienced with your delivery and understand how frustrating it must have been to take two afternoons off work only for the delivery not to arrive.
We dispatch thousands of orders each week and, unfortunately, we are not automatically notified when a courier is unable to complete a delivery. We can see that you contacted us regarding the delay, and our deliveries team has been in regular contact with both you and the courier to investigate the issue and provide updates. The latest information from the courier is that your order is expected to be delivered tomorrow.
As outlined in our FAQs and Terms & Conditions, the delivery date selected is a preferred delivery date. We dispatched your order in line with your requested date; however, delays can occasionally occur due to circumstances beyond our control, such as traffic incidents, adverse weather, or courier staffing issues.
We sincerely apologise for the inconvenience this has caused While we do everything we can to ensure orders arrive on time, the courier operates as an independent third-party service, so we do not have direct control over their operations.
I can see that the deliveries team have been looking into this for you and provided an update
Please do not hesitate to contact us again if there is anything else we can assist you with
Kindest Regards
Best4Flooring
