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“The product itself is fine and I am pleased with it. I am however disappointed to say that the sample which was posted to me is almost twice as thick as the actual product, which I discovered when the full sized roll arrived, giving it a much softer and spongier feel. I conclude that the sample is wholly misleading and not representative of the product itself. I will not offer an opinion as to whether this is deliberate or not, suffice to say that I would recommend potential customers not bother ordering a sample.”
Hello Julian,
Thank you for taking the time to leave your feedback.
I have looked into this and it does seem that the sample you received was incorrect. The warehouse believe the samples were cut from a roll that was sent to us incorrectly from the manufacturer so I sincerely apologise for this.
We have now removed these samples to avoid any future confusion.
The Gustavian 02 is correct in regards to the dimensions on the website, the only product that comes in this thickness as standard is the Gustavian 07.
I will be in touch with you directly about this issue.
Kind Regards,
Emma
