“The door looked great when it arrived but when I came to fit it, the hinges were reversed such that the spring hinge was at the bottom and the fixed rod at the top. This was the opposite configuration to my built in meter box and it was only with some difficulty that I was able to fit the door in the wrong sockets but it is secure. I expected these fittings to be standard and that it what appears on other websites I have since explored. Pity your door had a different configuration of hinges.”
Thank you for your feedback. We are pleased you were happy with product & delivery and that you will use us again. However, on this basis we were very surprised you rated the experience as only two stars.
Regards,
BES
Dear Mrs/Ms Cleak, Thank you for your feedback. We are sorry to hear about your experience, please contact our customer services team re. our returns policy.
Regards,
BES
