Thanks so much for your feedback!
We're thrilled to hear the delivery team made everything easy and hassle-free.
Great to know you felt the service was well worth it—your satisfaction means a lot to us!
Thank you for taking the time to share your feedback, and please accept our sincere apologies for your recent experience.
We're very sorry to hear about the issues you encountered with our delivery team. This is not the level of service we aim to provide, and we understand how frustrating it must have been. Please rest assured that we will pass your comments on to the relevant team and investigate this matter thoroughly to ensure it is addressed.
Regarding your order, we can confirm that the correct bed frame was sent—your order was for an end-lift ottoman, and that is what was delivered. We understand that product choices can sometimes be confusing, and we're always happy to help clarify any details prior to ordering.
We also apologise for the inconvenience caused regarding the removal of your old base. For health and safety reasons, all bases must be dismantled before our drivers are able to remove them. However, as this was not clearly communicated to you in advance, we will be refunding the £40.00 removal charge as a gesture of goodwill.
We truly appreciate your feedback, and we’re sorry again for the inconvenience caused. If there’s anything further we can do to assist, please don’t hesitate to get in touch.
“The delivery team did a first class job.Delivered bang on time and lost no time in removing the old base which was not a straight forward job.
Highly recommended for delivery and communication.”
