“Purchased Napoleon Rogue RSE425 Special Edition Stainless Steel Gas BBQ online, the process is simple and easy. Delivery was fast and came in on a pallet as advised and the delivery man put it in the place I asked.
The retailer's website does not sell and deliver gas bottle, we had to buy it from a local DIY store, and the retailer does not offer assembly service either which will be very helpful even with a fee as we realized this too late as the assembly is a nightmare, unfortunately.
The BBQ assembly guide/instruction is awful, with no words, only pictures, and some are misadvised and some pictures are just unclear. I only found out some other people who reviewed the same problem, I wish I knew before I purchased it. In addition, a side metal board is not straight which directly resulted in a side shelf being unable to fold and unfold easily, also rear Infrared Rotisserie Burner burned chrome plated Warming Rack out of shape in our first use despite it suppose to cope with burner temperature, on top of all these, a couple some other minor problems which I will need to raise all these problems with the manufacturer.
Overall, I think the retailer is good, BBQ itself is ok, nothing special and quality is in question.”
