“recently purchased a pair of grills for my Broil King BBQ, Excellent service arrived when they said they would and better value than my normal supplier”
“Quality, Genuine parts - perfect fit on my Broil King. Delivered without delay, properly packaged and with efficient e-mail back up. No complaints whatsoever.”
“Well, there’s a bit of a saga here. My original order was stopped before transit as the Broil King grilles were damaged. I accepted that I would not have them for my birthday bbq on 05/06/21. I waited and was excited when the grilles arrived a month later, only to open the package and find one of them cracked by transit damage, as they were sent parcel delivery in just the box they came in, with no protection. I emailed Dawson’s customer care and explained. Immediately I got a notification that a new parcel was on its way followed by an email confirmation replacement was arranged. The next day the grilles arrived in a much more appropriate package with much protection around the grille packaging. I was delighted at last to get the grilles I’d ordered to refresh my trusty Broil King. I was extremely disappointed with my initial experience but you can judge the quality of a company’s customer care by how they respond to this sort of problem, and Dawsons’s deserve five stars for the end result and their handling of my problems. Well done.”
“They never arrived. I ordered them for my birthday on 5th June but was disappointed. Since then I received an email saying they were dispatched immediately followed by another saying the delivery was cancelled. I emailed a request for clarification and received an email several days later asking me to confirm my order number which I copied and pasted from my original order confirmation and sent by return. Since then, as at 14/06/21 I have no goods or a response from supplier.”
