“Please reply to my email sent yesterday to your customer services. I’m sure this is a good BBQ, but I’ve had an absolute nightmare with mine to the point of it catching fire! Now 2 days on and zero response, email tells you not to contact more than once, not the best customer service so far, let's see what today brings.......”
“Saw the reviews of some people moaning about putting it together and unclear. My wife and I managed to put it together no problems. Yes it took a while but did it in 4 hours as you really do need to build. I think we did amazingly being to women!! Girl power!
I have cooked on both sides now and find the area a decent size. The charcoal is easy to control and clean. Not used smoker yet!
I am just waiting on the cover which was on a back order.
Would recommend this company as communication was good and very well packaged and protected.”
“Fantastic piece of kit. Like other reviews say you have to build it from scratch. Took a couple of hours. But once it's up fantastic BBQ. Cooked for the family the other weekend (28 people) plenty of room on the BBQ to feed every one”
“Be ready to build this BBQ from the ground up. As it comes flat pack!!! Yes you heard me right flat pack.
No gas hose either. Lucky I'm an engineer of sorts. Still took me 5 hours to put together. Parts not labeled in the box makes it interesting. Looks like an amazing piece of kit. Yet to try it out”
“Good reliable company, and quality BBQ.
Received the BBQ after 2 days with stress-free delivery.
However the item had a few starches and dents, got in touch with BBQ World and they have explained it must happened at the manufacture as the item was very well boxed. And they offered to take the parts back for replacement.
Overall very happy with the product and service.”
