Thank you for your feedback, and we're sorry to hear about your experience.
Our showroom team tried contacting you by phone but couldn’t get through, so they emailed to discuss your order further.
Please check your inbox, and we look forward to resolving this for you.
Thank you for your feedback, and we sincerely apologize for any inconvenience caused.
As your order was placed in our showroom, we have passed your details to the showroom team, who will be in touch shortly to discuss the matter and provide a resolution.
Duaa
“Was told when ordered they did not deliver and we could collect from the store when we were ready to fit, went to the store, no panels had been reserved. They ordered panels for delivery. Of the 5 panels delivered 4 were damaged. 2 were usable as it was just the end of them. Had to delay fitting until new order arrived 2 days later. Broken toilet seat was replaced with the wrong one so had to wait a further 2 days for delivery. It started out well but they failed miserably, and my bathroom is still not finished as the fitter ran out of time due to the panels not being reserved in store. Really not happy with the whole experience. Going to cost me a burger 2 days labour for the fitter due to their incompetence.”
Thank you for your feedback, and we sincerely apologize for the inconvenience caused.
We’ve emailed you directly to discuss this further and work towards a resolution.
Please feel free to reply at your earliest convenience.
Duaa
